Promero,
a Channel Partner of Aspect, announced today the offering of Aspect
Social, a cloud based solution that monitors social media monologues
and routes specific communications to best skilled call center
agents.
Pompano,
Florida (May 14, 2013) -- Promero,
a leading expert, reseller and hosting provider of call center
solutions, workforce management and business process optimization,
announced today the industry's first social media listener that
prioritizes, categorizes and routes social media postings, Aspect
Social. Aspect Social has the unique ability to auto detect words and
phrases, filter millions of monologues, create a dynamic work queue
that routes the specific tweets to the best skilled agents within the
call center. Once the tweet or posting is delivered, the agent
engages the customer in a dialogue that can transition from a social
media page to a one-on-chat, email or voice call. The entire
communication thread is recorded and can be transferred from agent to
supervisor for immediate action. Billions of social media tweets
occur each day. Until now, corporations were challenged to
efficiently engage customers who post dispara ging remarks. With
Aspect Social, senior management now has the ability to quickly
address and resolve customer issues in real time. Aspect Social is
deployed as a cloud base solution and can work as a standalone or
with any ACD system. Aspect Social supports 11 languages.
"Social
media empowers consumers with a forum to globally share opinions.
Every company must address customer issues quickly. Aspect Social is
the first and truly disruptive technology to monitor, prioritize and
deliver critical postings to skilled agents who can handle any
situation," stated Gregg Troyanowski, president of Promero.
"Aspect is a clear leader of best in class call center solutions
for the enterprise. We are proud to offer such a fine product."
About
Aspect
Aspect,
founded in 1973 is a global provider of customer contact and
workforce optimization solutions. It is a recognized by Gartner as a
leader in the contact center infrastructure market since 2001, ranked
#1 by Pelorus in global market share for workforce management systems
since 2006 and name CRM Magazine as a leader in Workforce
Optimization Suite since 2008. Aspect has more than 3000 clients in
70 countries. Visit http://www.aspect.com.
About
Promero
Founded
in 2001, Promero is a leading business consultant and software
provider of contact center solutions. Together with its partners,
Promero provides innovative technology, strength, stability,
comprehensive consultation, implementation and support. Promero is a
Worldwide Oracle Gold Partner for Siebel CRM and Contact Center
Anywhere, Aspect Partner and Salesforce AppExchange Partner. Promero
is an authorized reseller of Oracle, Aspect, Vocalcom HermesNet,
Pipkins Vantage Point, Monet Workforce Management software, RiverStar
CE Suite, IEX Channel TotalView Work Force Management, Verint Impact
360 Work Force Optimization, Voxeo Voice Recognition and Peak10
Reseller for data center services. Visit Promero website at
http://www.promero.com.
Promero headquarters is located in Pompano, Florida. Telephone:
954-935-8800. Toll free 888-204-0822.
Contact:
Gregg
Troyanowski
Promero,
Inc.
1100
Park Central Blvd South, Suite 2500
Pompano,
FL 33064
954-935-8800
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